To keep your BtcTurk | Global account secure, we ask you to verify your email address. If you're facing any issues during this process, here’s how you can fix them:
1. Didn’t Receive the Verification Email
Here are a few things to check:
Spam or Junk Folder: The email may have been filtered.
Correct Email Address: Make sure there are no typos in your registered email.
Wait a Few Minutes: Sometimes, emails can be slightly delayed.
Safe Sender List: Add support@global.btcturk.com to your contacts to prevent filtering.
You can request a new verification email by logging into your account and selecting Resend on the verification screen.
2. Verification Code Expired
The verification code is valid for a limited time. If it expired:
Log in to your account.
Click Resend to get a new verification code.
3. Verification Code Not Working
If you entered the code but it’s not being accepted:
Make sure you're entering the most recent code.
Avoid extra spaces or characters when copying the code.
Double-check that the code hasn’t expired (each code is valid for 3 minutes).
Tap Resend and try again with the latest one.
4. Where Can I Resend the Code?
If you missed the first email:
Log in to your BtcTurk | Global account.
You’ll see a prompt to verify your email.
Click Resend and check your inbox again.
Need More Help
If you're still having trouble, please contact us with the following details:
Your registered email address
Any error messages you’re seeing
A screenshot (if possible)
We’re happy to help you complete your verification and start using your account securely.